To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.
I am writing to thank you for the excellent service I received last Friday! I came to Elkhorn for a weekend get-away with dear friends and had car trouble on the way. My friend Connie called in the morning, you offered us to bring it in and you would look at it. When we arrived it was clear you were already very busy, but we went off on our Lake Geneva boat tour, enjoyed the day, and were able to pick up the car all repaired by the end of the day. I truly appreciate the peace of mind and EXCELLENT service I received!!! Thank you!